Business and Process Analyst
Qualifications
- BCom Degree or equivalent qualification
- Business and process analysis certification
- Customer Experience knowledge and experience
Experience
- Minimum of 5 years experience in Business and Process Analysis
- Experience with working with African markets would be an advantage
Technical Competencies
- Relationship building
- Deadline Driven
- Strong Coordination Skill
- Strong Written skills
- Conflict Management
- Strong Analytical Skill (including use of MS Excel for data analysis)
- Strong Communication Skill
- Presentation skills (including development of MS PowerPoint documents)
- Report writing – audience Snr Management & Exco
Tasks:
- Build business and process analysis frameworks/practices within MAH
- Establish COE for MAH
- Develop and implement repository
- Provide methodology to keep business rules updated at all times
- Define and implement governance framework
- Implement advanced strategies for gathering, reviewing and analyzing data requirements
- As informed by business strategy – Identify and develop business processes and requirements
- Highlight business rules, data and concepts.
- Provide strategic and operational thinking that enables the group to focus on the big picture
- Develop management and control systems and frameworks to ensure alignment between business capabilities and strategic goals
- Assess business holistically and development the business architecture
- Develop and validate both current-state and future-state maps with cross-functional teams and/or customers
- Distill large amounts of complex requirements and data from disparate sources, condense, simplify and clearly articulate the information for the purpose of problem solving
- Define a set of KPIs that allow management to measure performance of the business as a whole
- Document business requirements
- Document business processes
- Always challenge the status quo to obtain best outcomes
- Eliciting requirements
- Translating and simplifying requirements
- Requirements management and communication
- Prioritize requirements and create conceptual prototypes and mock-ups
- Apply best practices for effective communication and problem-solving
- Researching possible software solutions to increase work efficiency
- Define business data architecture
- Continuously refine data architecture
- Cleary map data flows (current and future)
- Provide the bridging between business strategy, enterprise architecture and business processes (implemented through systems, people and their individual job functions
- Teach internal teams and countries on frameworks and capabilities
- Provide services to internal teams and country / regional MAH businesses
- Prioritize and drive programmes
- Implement and develop business cases to motivate imitative
- Develop financial models to define business cases and track ROI
- Build Capability within Region and Countries for Design and analysis
- Develop and drive competency framework
- Ensure assessments are conduct across MAH
3 | P a g e 2 9 / S e p / 2 0 • MultiChoice Product / Service knowledge an advantage • Excellent understanding of business and process design principles and methodologies and proven track record • Good overall experience in all areas of the MAH Business would be an advantage
