HR Business Partner

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Primary Duties and Responsibilities:

To drive employee attraction, engagement, retention and performance of employees within the company through ensuring sound and accurate HR practices, whilst also enabling and guiding employees and line managers through sound HR guidelines, policies and processes.

 

Required Qualifications:

  •       Tertiary degree in Human Resource Management or equivalent.
  •       Honours degree would be beneficial.

 

Experience and Knowledge:

  •     7 – 9 years experience in HR field
  •     Preferred 5+ years of experience as an HR Generalist.
  •     Preferred 2+ years of experience working as an HR Business Partner.
  •     Knowledge in the following HR Disciplines:
  •    Talent Management
  •    Recruitment
  •    Learning and Development
  •    HR Payroll Processing (Sage 300 would be preferred)
  •    Performance Management
  •    Statutory Reporting
  •    HR Service Delivery
  •    HR Analytics & Systems

 

Key Responsibilities:

Recruitment & Selection

  •  Manage the recruitment, selection, and appointment process (in person and via HRIS) ensuring best practice guidelines and company processes are followed.
  • Ensure new resources receive proper induction and onboarding when joining Moyo.
  • Drive the Moyo employer brand and value proposition to attract the best resources.
  • Report on a monthly, quarterly, and yearly basis on the recruitment statistics.

Organizational design & job analysis

  • Ensure alignment on structures and roles through driving sound job design, profiling, and evaluation practices.
  • Conduct job grading and benchmarking of all new roles, changing roles, or existing roles at regular intervals to ensure continuous internal and external alignment.

Employee Wellbeing

  • Provide line managers with support in dealing with people matters, and managing team health and morale.
  • Drive employee well-being programs, such as EAP and other initiatives together with the HR Administrator.
  • Work closely with line managers to improve employee relationships, and increase productivity, performance, and staff retention.
  • Guide managers within frameworks and guidelines to engage employees in career path, performance, and other key staff engagement discussions, and take part in such discussions when necessary.
  • Monitor and report on employee wellbeing, culture, and staff engagement on a regular basis.

Talent Management

  • Drive and assist with performance management system/process, providing support to line managers enabling them to implement and execute good outcome-driven performance management of staff.
  • Oversee a performance appraisal system that drives high performance.
  • Work with line managers to identify skills and training gaps within their teams, in order to compile and drive annual training plans that address the key needs of the organization.
  • Work with different departments to define career paths and monitor employees on various career paths.

Governance & Compliance

  • Uphold & ensure adherence to sound HR policies and procedures.
  • Support management team when it comes to disciplinary and grievance issues such as warnings, poor performance, and misconduct inquiries.
  • Assist in the development of organizational policies, or review existing policies, to ensure compliance to relevant legislation or set guidelines and rules for specific organizational initiatives or frameworks.
  • Assist with compliance with all statutory requirements and reporting within the labor legislation & relations field (i.e. EE reporting, Return of Earnings, WSP & ATR submissions, etc).
  • Assist with BEE reporting and verifications as needed.
  • Compile UIF documentation for employees when needed.

Remuneration & Reward

  • Conduct regular salary benchmarking processes to ensure internal and external alignment on salary bands.
  • Review monthly payroll and benefits, as well as assist with benefit administration.

HR Metrics & Reporting

  • Ensure optimal use of HRIS and correct/accurate data for reporting.
  • Administer various HRIS processes, workflows, and data changes.
  • Prepare monthly and quarterly HR metric reports for Executive review and monitoring and strategic input.
  • Analysing trends and metrics with the HR department

Competencies: 

  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Systems Thinking: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Excellent communication skills: Ability to engage with all stakeholders, both verbal and non-verbal, and communicate a deep understanding of the business.
  • Time Management and prioritization: Effective time management and prioritization skills to effectively manage workload and stakeholder demands.
  • Ability to understand overall business and HR strategy in order to assist with driving tactical executions of strategic projects and objectives.

 

C&I Project Engineer

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Primary Duties and Responsibilities:
The C&I Project Engineer will execute multiple Control and Instrumentation projects. Projects include upgrading of control software, replacement of control and instrumentation hardware as well as upgrading total systems.

 

Required Qualifications:

  • Tertiary degree in Mechanical, Chemical or Electrical Control Engineering.
  • Project Management certificate or diploma.
  • Government Certificate of Competence (GCC) will be beneficial.

 

Experience and Knowledge:

  • Minimum of 8 years’ experience in Mining/Process Project Engineering.
  • Working knowledge of Project Management.
  • Exceptional multi-discipline engineering skills.
  • Good Project Planning and Scheduling skills.
  • Exceptional Engineering specification understanding.
  • Good written and verbal skills.
  • Good people skills.
  • Highly proficient in Microsoft Outlook, Word, Excel, MS Project, SAP and Lotus Notes.
  • Physical requirement – certificate of fitness.

 

Key Responsibilities:

Assist in managing the safety aspects during construction:

  • Assist in managing of SHEQ.
  • Assist in managing of SHEQ.
  • Assist with the conducting of Risk Assessments for construction activities (ongoing).
  • Ensure site specific Safety, Health Environment (SHE) Requirements.
  • Mitigate risks.
  • Monitor and control risks.

Assist with the initiation, defining and planning the project (Concept & Feasibility):

  • Attend and assist with Risk Assessments and Hazop meetings (ongoing).
  • Assist with the developing of Project Schedules including Tie-Ins and Shutdowns.

Execute the project:

  •  Set up specifications
  • Verify the Scope and Specifications.
  • Obtain client approval of design and drawings.
  • Request Invitations to Tender.
  • Invite Tenderers for Site Inspection meetings.
  • Receive Tenders.
  • Assist with “Bid Clarification” meetings.
  • Adjudicate Tenders.
  • Assist during awarding of contracts.
  • Assist during the conducting of the Fabrication / Construction / Quality “Kick-Off” meetings.
  • Ensure the fabrication, delivery, and construction of project within time and cost limits.
  • Assist with Quality Inspections.
  • Assist with the conducting of ongoing “Progress” meetings with the EPCM / Contractors.
  • Assist with the conducting of ongoing “Feedback” meetings with the client.
  • Assist with the ongoing reporting on progress of projects.
  • Assist with the managing of the Cold Commissioning.
  • Facilitate training (Operation and Maintenance).
  • Assist the Construction Manager with Pre-Commissioning meetings.
  • Assist the Construction Manager with commissioning meetings.

Assist with the hand over and close out of operations.

  • Assist with arranging of Hot Commissioning with the client.
  • Assist with the delivering of Critical Spares.
  • Assist with the provisional handing over of the project.
  • Assist with the conducting of Hand-Over meetings with the client.
  • Assist with the beneficial handing over of the project and issuing Beneficial Hand-Over Certificate.
  • Assist with the final hand over of the project and issuing Final Hand-Over Certificate.

Competencies: 

  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Problem Solving: Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
  • Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
  • Attention to detail: The ability to notice slight deviations between two data/ information sources.
  • Self-Awareness: The ability to analyse own behaviours and predict the impact of those behaviours on others; can manage responses appropriately to a wide range of challenging situations and in response to management decisions and actions
  • Team Processes: The ability to link the importance of good social process to successful business outcomes – providing clarity for their teams not just on the ’what’ but also on the ‘how’
  • Collaboration: The ability to build productive cross-functional business alliances with internal and external stakeholders, working in a collaborative and constructive way

Senior Project Engineer (Mechanical/Electrical)

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Primary Duties and Responsibilities: 

We are seeking a highly skilled and experienced Senior Project Engineer to join our team. The Senior Project Engineer will be responsible for managing complex engineering projects, providing technical guidance and leadership, and ensuring that projects are completed on time, within budget, and to the required quality standards. The ideal candidate will have a strong background in project management, excellent communication and leadership skills, and a deep understanding of engineering principles and best practices.

Required Qualifications:

  • Relevant degree/diploma in Mechanical or Structural Engineering discipline or equivalent.
  • Project Management Qualification (i.e. PMP, MBA or similar) will be an advantage.

Experience and Knowledge:

  • 10+ years’ experience in related field.
  • 8+ years’ experience in a Project Management Role.
  • Minimum 3 years of experience in the following: Engineering / Production / Construction / Quantity Surveyor / Project Management environment, Construction Management, Contractor Management, Mining and Process Plant and related operations environment.
  • Project Management.
  • Deep understanding of engineering principles and best practices.
  • Mining, Process Plant, Logistics, Infrastructure, Quantity Surveyor , Enterprise Project Management Systems, e.g. MS-Projects, Primavera P6, Prism, SAP.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.

Key Responsibilities:

Plan the Project

  • Define the scope of the project in collaboration with senior management.
  • Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.
  • Determine the resources (time, money, equipment, etc) required to complete the project.
  • Develop a schedule for project completion that effectively allocates the resources to the activities.
  • Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required.
  • Determine the objectives and measures upon which the project will be evaluated at its completion.

Implement the Project

  • Execute the project according to the project plan.
  • Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.
  • Establish a communication schedule to update stakeholders including appropriate staff in the organization on the progress of the project.
  • Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards.

Control the Project

  • Compile project reports.
  • Monitor and approve as per delegation of authority, all budgeted project expenditure.
  • Monitor cash flow projections and report actual cash flow and variance on a regular basis.
  • Manage all project funds according to Anglo American Platinum policy, procedure and governance.
  • Ensure that all financial records for the project are up to date.

Evaluate the Project

  • Ensure that the project deliverables are on time, within budget and at the required level of quality.
  • Evaluate the outcomes of the project as established during the planning phase.

Competencies: 

  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Business knowledge: Good understanding of the organization and the business domain or sector within which it operates.
  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Excellent communication skills: Ability to engage with high-level stakeholders, both verbal and non-verbal.
  • Flexibility and adaptability (crucial to consulting environment).
  • Organizational and leadership abilities.
  • Influencing and motivating.
  • Decision making.
  • Building trust and long-term relationships with stakeholders.

Senior Engineering Program Manager (Mechanical/Electrical)

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Required Qualifications:

  • Relevant degree/diploma in Mechanical / Electrical Engineering/Technical/Construction discipline or equivalent.
  • Project Management Qualification (i.e. PMP or similar).
  • Working knowledge of Agile project management methodologies (such as Scrum, SAFe, Kanban, etc.) will be preferred.

Experience and Knowledge:            

  • 15+ years’ experience in related field.
  • 10+ years’ experience in a Project Management Role.
  • Minimum 5 years of experience in the following: Engineering / Production / Construction / Mining / Process Plant and related operations environment.
  • Mining, Process Plant, Logistics, Infrastructure, Quantity Surveyor , Enterprise Project Management Systems, e.g. MS-Projects, Primavera P6, Prism, SAP.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.
  •    The program manager must have strong practical experience in project management, which was gained through managing large and complex projects.
  •      Good knowledge and handling of project and program management methodology and techniques.

Key Responsibilities:

  • Daily program management throughout the program life cycle.
  • Defining the program governance (controls).
  • Planning the overall program and monitoring the progress.
  • Managing the program’s budget.
  • Managing risks and issues and taking corrective measurements.
  • Coordinating the projects and their interdependencies.
  • Managing and utilizing resources across projects.
  • Managing stakeholders’ communication.
  • Aligning the deliverables (outputs) to the program’s “outcome” with the aid of the business change manager.
  • Managing the main program documentations such as the program initiation document.

Competencies: 

  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making
  • Business knowledge: Good understanding of the organization and the business domain or sector within which it operates
  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense
  • Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
  • Excellent communication skills: Ability to engage with high-level stakeholders, both verbal and non-verbal
  • Flexibility and adaptability (crucial to consulting environment)
  • Organizational and leadership abilities
  • Influencing and motivating
  • Decision making
  • Building trust and long-term relationships with stakeholders

Enterprise Architect

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Primary Duties and Responsibilities: 

This role involves designing and optimizing complex systems, applications, and infrastructure to support our clients’ long-term goals. The Enterprise Architect collaborates with various stakeholders and IT leaders to provide technology guidance, as well as define architecture principles, standards, best practices and guidelines, ensuring the efficient and effective use of technology resources. The role of the Enterprise Architect is to enable business and IT leaders to make investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision of the organization.

Required Qualifications:

  • Bachelor’s degree in computer science, information technology, or a related field.
  • Honours or Master’s degree (advantageous).
  • Professional certifications in enterprise architecture e.g., TOGAF, Microsoft Azure Solution Architect Expert Certification (advantageous).

 

Experience and Knowledge:

  • 10 years of working experience in the relevant industry and/or discipline.
  • Ability to engage at Exco / C-Level.
  • Ability to analyse As-Is landscapes.
  • Ability to define Target Architectures.
  • Ability to define Transition plans and Roadmaps.
  • Ability to establish / implement Architecture Governance Standards and Structure.
  • Ability to work with Client project teams to guide them through the EA process.

 

Key Responsibilities: 

  • Develop and maintain the enterprise architecture framework and strategy, considering business goals, industry best practices, and emerging technologies.
  • Provides overall direction, guidance, and definition of IT architecture to effectively support the corporate business strategy.
  • Supports all architectural disciplines and champions’ architectural initiatives.
  • Reviews existing business processes and establishes metrics to improve business processes, as well as support of all architectural disciplines under their direction.
  • Collaborate with business leaders, stakeholders, and IT teams to understand current and future business needs and define architectural solutions that meet those requirements. Also assist in understanding business requirements and help understand how technology tradeoffs influence strategy.
  • Create and maintain architectural artifacts, such as architecture diagrams, roadmaps, and documentation, to communicate architectural vision and guide decision-making processes.
  • Evaluate and recommend technology solutions, platforms, and tools that align with the enterprise architecture framework and support business objectives.
  • Conduct technology assessments, feasibility studies, and cost-benefit analyses to evaluate potential architectural changes or investments.
  • Lead the design and development of scalable, secure, and reliable systems and applications, ensuring adherence to architectural standards and best practices.
  • Collaborate with project teams to provide architectural guidance and ensure the successful implementation of architectural solutions.
  • Define and enforce architectural governance processes, including reviewing and approving project designs and changes to ensure compliance with established architecture standards.
  • Identify and mitigate risks associated with architectural decisions, considering factors such as security, performance, scalability, and maintainability.
  • Stay updated on industry trends, emerging technologies, and best practices related to enterprise architecture, and provide recommendations for continuous improvement.
  • Provides strategic consultation to business and IT leaders.

 

Competencies:

  • Enterprise Architecture: Strong understanding of business processes, information flows, and technology landscapes within large organizations.
  • Demonstrated ability to align technology solutions with business objectives and articulate complex technical concepts to non-technical stakeholders. In-depth knowledge of enterprise architecture frameworks e.g. TOGAF, Zachman and their practical application.
  • Modelling: Proficiency in architectural modeling languages and tools e.g., UML, ArchiMate (advantageous).
  • Critical and Analytical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Excellent analytical and problem-solving skills, with the ability to evaluate complex systems and make data-driven decisions.
  • Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions, includes finding a relationship among seemingly unrelated events.
  • Communication skills: Ability to engage with C-level stakeholders, both verbal and non-verbal and communicate a deep understanding of the business and a broad knowledge of technology and applications.
  • Technical Literacy: Possess a high level of technical literacy, which helps determine how a software solution fits into an organization’s current structure and assists in the development of specifications and requirements. Extensive knowledge of current and emerging technologies, including cloud computing, microservices, APIs, data analytics, and cybersecurity.
  • Leadership: Strong leadership and collaboration skills, with the ability to influence and engage stakeholders across various levels of the organization.
  • Strategic Analysis: Ability to translate strategy and strategic objectives into measurable and executable projects
  • Project Experience: Experience working on large projects incorporating processes, procedures and standards.

Cloud Architect

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Primary Duties and Responsibilities: 

To provide overall infrastructure and cloud designs and balance requirements against resource utilisation and architectural factors and in line with business strategy.

Required Qualifications:

  • Bachelor’s degree in either Information Systems, Informatics, Computer Science, Engineering or any other relevant field.
  • Honours or Master’s in information systems, Informatics, Computer Science or Engineering is preferred
  •  Microsoft Azure Certifications

 

Experience and Knowledge:

  • 5-10 years and/or relevant industry experience as well as experience in relevant IT discipline
  •  Cloud domain knowledge, systematic requirements gathering skills, good communication skills, experience with cloud architecture tools, experience with Agile methodologies.
  • Deep understanding of cloud computing platforms, including public, private, and hybrid clouds, as well as various cloud services and technologies.
  • Ability to design and implement cloud-based architectures that meet the organisation’s requirements in terms of security, performance, scalability, and cost-effectiveness.
  • Strong technical background in areas such as networking, databases, and security, as well as experience with Microsoft Azure cloud platform.
  • Ability to effectively communicate with stakeholders, including business leaders, technical teams, and vendors, to understand their needs and requirements and to present technical solutions in a clear and concise manner.
  • Experience in managing complex projects, including defining project scope, creating project plans, and coordinating with other teams to ensure successful implementation of cloud-based solutions.
  • Ability to identify and troubleshoot technical issues that arise during implementation and maintenance of cloud-based solutions.

 

Key Responsibilities:

  •  Designing and implementing cloud-based infrastructure solutions, including compute, storage, network, and security components.
  •  Developing a migration strategy to move applications and data from on-premises to the cloud, taking into account factors such as security, performance, and cost.
  • Cloud Application Architecture: Designing cloud-native applications that take advantage of cloud services and technologies, such as serverless computing and microservices architecture.
  • Ensuring the security and compliance of cloud-based solutions, including data protection, identity and access management, and network security.
  • Cloud Cost Optimization: Implementing cost optimisation strategies, such as rightsizing resources, using reserved instances, and leveraging spot instances, to minimise cloud costs while maintaining performance and scalability.
  • Optimising the performance of cloud-based solutions by monitoring and analysing performance metrics, identifying and resolving performance bottlenecks, and implementing best practices for performance optimisation.
  • Designing and implementing disaster recovery solutions for cloud-based applications and data, including backup and recovery, high availability, and disaster recovery testing.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Company Culture building initiatives.
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy.
  • Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to the firm.
  • Reduce risk by ensuring accuracy of information through compliance with risk and compliance requirements.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Understand and embrace the company’s Vision and Values by demonstrating the values through interaction with team and stakeholders.
  • Create and manage own career through guidance and support of management; department and colleagues.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
  • Utilise resources by complying to organisational and departmental standards and procedures.
  • Demonstrate understanding of policies; procedures and standards by completing relevant surveys.
  • Identify risks according policies and take corrective action according to level of control.
  • Communicate dependencies to project team.

 

Competencies: 

  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Excellent communication skills: Ability to engage with C-level stakeholders, both verbal and non-verbal and communicate a deep understanding of the business and a broad knowledge of technology and applications.
  • Technical Literacy: Possess a high level of technical literacy, which helps them determine how a software solution fits into an organization’s current structure and assists in the development of specifications and requirements.
  • Analytical Assessment: A high level of analysis to examine current systems and determine overall project needs and scope.
  • Schedule Management: Extensive time management skills to determine development schedules and milestones and ensure that deliverables are completed on time for oneself and your team.
  • Team Leadership: To oversee and direct development teams throughout the project development lifecycle, experience with team leadership and motivation is essential.
  • Ability to translate strategy and strategic objectives into measurable and executable projects.
  • Experience working on a large project(s) incorporating processes and procedures and standards.

Mid-level IT Technician

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Primary duties and responsibilities:

NanoSense, one of our partner companies, is looking for an IT Technician that will be responsible for installing, maintaining and repairing hardware & software components. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

 

Required Qualifications:

  • College diploma or degree in the field of Information Technology
  • CompTIA A+ Core 1 and Core 2
  • CompTIA Network+
  • CompTIA Security + (Security Specialist)
  • CompTIA Linux + (LPIC1)

 

Experience and Knowledge:

  • 3-5 years’ work experience in an IT Technician environment.
  • Knowledge of computer hardware, desktop, and server operating systems.
  • Experience in the below would be a beneficial:
  • Microsoft 365 and Power Platform
  • Microsoft Azure (provisioning and license management)
  • Microsoft SQL Server (SSMS, SSIS)
  • Microsoft Dynamics (customer service hub, basic knowledge of architecture components, setup, and configuration)
  • Domain and Web Hosting
  • Familiarity with the fundamental principles of ITIL.

 

Key Responsibilities:

  • Installing, maintaining, repairing, and replacing security cameras, computer networks, and other video analytics equipment using AI and IOT.
  • Monitoring the operation of video analytics for security equipment for malfunctions or other problems.
  • Operating the system that monitors the video analytics modification.
  • Coordinating with law enforcement agencies and other security personnel when crimes are committed.
  • Provide first contact support of incoming requests.
  • Build relationships with customers.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Escalate incidents with accurate documentation to suitable team member, when required.
  • Use remote tools and diagnostic utilities to aid in troubleshooting.
  • Research solutions through internal and external knowledgebase as needed.
  • Identify and learn appropriate software, hardware and networks used and supported by the organization.
  • Test fixes to ensure an incident has been adequately resolved.
  • Perform post-resolution follow-ups with team and customers, as required.

 

Competencies: 

  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals the systems.
  • Selective Attention: The ability to concentrate on a task over a period of time without being distracted.

Jnr. IT Technician

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Primary duties and responsibilities:

NanoSense, one of our partner companies, is looking for an IT Technician that will be responsible for installing, maintaining and repairing hardware & software components. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

 

Required Qualifications:

  • College diploma or degree in the field of Information Technology
  • CompTIA A+ Core 1 and Core 2
  • CompTIA Network+
  • CompTIA Security + (Security Specialist)
  • CompTIA Linux + (LPIC1)

 

Experience and Knowledge:

  • 1-2 years’ work experience in an IT Technician environment.
  • Knowledge of computer hardware, desktop, and server operating systems.
  • Experience in the below would be a beneficial:
  • Microsoft 365 and Power Platform
  • Microsoft Azure (provisioning and license management)
  • Microsoft SQL Server (SSMS, SSIS)
  • Microsoft Dynamics (customer service hub, basic knowledge of architecture components, setup, and configuration)
  • Domain and Web Hosting
  • Familiarity with the fundamental principles of ITIL.

 

Key Responsibilities:

  • Installing, maintaining, repairing, and replacing security cameras, computer networks, and other video analytics equipment using AI and IOT.
  • Monitoring the operation of video analytics for security equipment for malfunctions or other problems.
  • Operating the system that monitors the video analytics modification.
  • Coordinating with law enforcement agencies and other security personnel when crimes are committed.
  • Provide first contact support of incoming requests.
  • Build relationships with customers.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Escalate incidents with accurate documentation to suitable team member, when required.
  • Use remote tools and diagnostic utilities to aid in troubleshooting.
  • Research solutions through internal and external knowledgebase as needed.
  • Identify and learn appropriate software, hardware and networks used and supported by the organization.
  • Test fixes to ensure an incident has been adequately resolved.
  • Perform post-resolution follow-ups with team and customers, as required.

 

Competencies: 

  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Systems analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Complex problem solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Systems evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the systems.
  • Selective Attention: The ability to concentrate on a task over a period of time without being distracted.
  • Attention to detail: The ability to notice slight deviations between two data/ information sources.

 

BI Managed Services Specialist

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PRIMARY DUTIES AND RESPONSIBILITIES: 

The successful candidate is responsible for turning data into information, information into insight and insight into business decisions. Responsibilities include conducting full life-cycle activities to include requirements analysis and design, database development and reporting capabilities, and continuously monitoring performance and quality control plans to identify improvements.

REQUIRED QUALIFICATIONS:

Tertiary degree, diploma or certificate in a related field (BSc Computer Science, B.IT or Informatics related degrees).

EXPERIENCE AND KNOWLEDGE:

  • 7 + years’ working experience as a BI Reporting Analyst, Database Developer and/or Software Consultant.
  • Working Knowledge of Database design and Data analytics (specifically Power BI).
  • The ideal candidate must have at least 5 + years’ experience in the following technologies, tools and disciplines:
    • Tableau and/or Power BI
    • MS SQL
    • Microsoft Azure
    • Predictive Analytics: Python and R
    • Database Warehousing, data consolidation and reporting
  • BI standards and best practices.
  • Experience working with multiple data sources.

 

KEY RESPONSIBILITIES:

  • Understand the business processes, underlying business rules and how organizational data supports the business.
  • Evaluates internal and external requirement to provide appropriate solutions.
  • Perform source system data analysis and data mapping as needed to perform data integration and transformation.
  • Design, develop and update databases to store information for reporting.
  • Document technical specifications or requirements.
  • Data analysis, design and reporting.
  • Design new and improve existing reporting solutions.
  • Sets standards for look and feel associated with BI applications, along with the appropriate tool used to build standard reports, dashboards and ad hoc reporting applications.
  • Cultivates an ongoing partnership with power users in the business, maintaining knowledge of business operations, strategies, information requirements, and priorities.
  • Initiate process changes and enhancements where necessary and see to successful implementation.
  • Develop information communication procedures.
  • Document operational procedures.
  • Update knowledge about emerging industry or technology trends.
  • Provide technical support for software/technology maintenance or use.
  • Researching various available technologies.
  • Provide assistance to the Junior Consultants in their learning curve.

COMPETENCIES: 

  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Excellent communication skills: Ability to engage with C-level stakeholders, both verbal and non-verbal and communicate a deep understanding of the business and a broad knowledge of technology and applications.
  • Technical Literacy: Possess a high level of technical literacy, which helps them determine how a software solution fits into an organization’s current structure and assists in the development of specifications and requirements.
  • Analytical Assessment: A high level of analysis to examine current systems and determine overall project needs and scope.
  • Schedule Management: Extensive time management skills to determine development schedules and milestones and ensure that deliverables are completed on time for oneself and your team.
  • Team Leadership: To oversee and direct development teams throughout the project development lifecycle, experience with team leadership and motivation is essential
    Ability to translate strategy and strategic objectives into measurable and executable projects
  • Experience working on large project(s) incorporating processes and procedures and standards
  • Creativity, self-confidence, and flexibility.

Group Business Development Manager

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Overview of duties:

  • Generate revenue through sales and account management across the Company Group’s offerings.
  • Act as a point of contact for existing and potential customers within assigned territory
  • Identify local business opportunities and challenges
  • Generate leads through networking and marketing initiatives
  • Report on regional sales results (weekly, monthly, quarterly and annually)
  • Present our products and services to prospective customers
  • Identify customer needs and recommend product solutions
  • Work closely with salespeople and other internal teams to meet individual and group sales quotas
  • Answer customer questions about features, pricing and additional services
  • Cross-sell products, when appropriate
  • Collaborate with sales representatives from different territories and income streams to share best practices and support a cohesive sales approach
  • Collaborate with the marketing department to prepare common strategies
  • Monitor sales numbers and marketing metrics
  • Address potential problems and suggest prompt solutions
  • Participate in decisions for expansion
  • Suggest new services/products and innovative sales techniques to increase customer satisfaction
  • Calculate business trends, like monthly sales rates
  • Analyse market trends
  • Forecast quarterly and annual revenue
  • Prepare and review the annual budget for the area of responsibility
  • Monitor competition and follow current developments
  • Learn the products and services offered, including the sales terms (e.g. special features, return and warranty policies)
  • Organise regular client meetings to discuss their requirements
  • Resolve problems and handle complaints in a timely manner
  • Identify new potential customers
  • Supervise sales account representatives
  • Stay up to date with new features and product launches
  • Manage a portfolio of accounts to achieve long-term success
  • Develop positive relationships with clients
  • Report on the status of accounts and transactions
  • Prepare and deliver appropriate presentations on products and services
  • Create frequent reviews and reports with sales and financial data
  • Ensure the availability of stock for sales and demonstrations
  • Negotiate/close deals and handle complaints or objections
  • Collaborate with team members to achieve better results
  • Send requests for proposals (RFP) and/or tenders
  • Go the extra mile to drive sales
  • Provide feedback to income streams in terms of product/service performance, client requirements and client complaints to assist income stream to enhance their offerings

 

Required Qualifications:

  • BSc/BCom degree
  • Post graduate qualifications will be an advantage

 

Experience and Knowledge required:

  • Work experience as a sales representative
  • Experience in consulting and IT industry
  • Experience with CRM software
  • Excellent communication and negotiation skills
  • Resilient with a proven track record in sales
  • Ability to gather and interpret data
  • Organizational and analytical skills
  • Ability to measure and analyse key performance indicators (ROI and KPIs)
  • An ability to gasp clients’ needs and to increase customer engagement
  • Hands on experience in sales and an ability to deliver excellent customer experience
  • An ability to deliver projects and answer inquiries on time
  • Business acumen with a problem-solving attitude
  • Thorough understanding of marketing and negotiating techniques
  • Fast learner and passion for sales and people
  • Self-motivated with a results-driven approach
  • Aptitude in delivering attractive presentations, proposals and RFPs

 

Key Responsibilities:

Strategy  

Assist with the formulation the Group BD Business Unit Vision, Mission & Strategy, in support of Client Vision, Mission and Strategy. Responsibilities include:

  • Provide input to and participate in the strategic sales planning and offering development planning with all company income streams
  • Develop strategic account management plans for key accounts
  • Develop strategic growth plans for group business development
  • Assist GBD director in defining sales strategies across the group
  • Track the implementation of the sales strategies
  • Report on progress of strategy

 

Business Development

Drive opportunities within existing and new industries and client environments in collaboration with execs. Responsibilities include:

  • Stay abreast of industry trends / technologies and gear the business unit strategy accordingly
  • Explore industry specific partnerships with organisations and/or governing bodies that complement company’s services offering
  • Define domain and industry specific competencies that will ensure that company remains relevant and indispensable as a preferred service provider.

 

Sales

Account management, in collaboration with the respective business unit execs, should define the sales strategy, key focus areas and joint KPIs for the relevant service offerings and target markets. Responsibilities include:

  • Grow new client base through participation in marketing, marketing events, networking and other initiatives to close deals with new clients and to build an account base
  • Define sales approach and supporting collateral that clearly defines the business unit’s service offering
  • Formal packaging of Company service offerings
  • Input to Company’s group marketing function regarding content and positioning of service offering
  • Active participant and member of the BD sales forums
  • Source the information required for statements of work, purchase orders, and/or CAS numbers
  • Liaise with business units regarding strategic leads and opportunities
  • Assist the general manager and/or business unit executive in the preparation of sales proposals and supporting documentation

 

Legal

  • Responsible for the vendor registration requirements and the registration/renewal process if and when required
  • Ensure that master services agreements (MSAs), professional services agreements (PSAs) and/or master contractor agreements (MCAs) are in place and up to date at all times
  • NOTE: Business unit director oversight and signatures required on all MSAs, PSA, MCAs and SLAs
  • Final approval of all any proposals, service request (SRs), statements of work (SoWs) and/or forms of orders (FOOs). Key focus on the legal and finance considerations of any commercial agreements between Company and a client
  • Draft proposals, service request (SRs), statements of work (SoWs) and/or forms of orders (FOOs) to be submitted to general manager for review
  • Manage the legal contractual/commercial processes with regards to new projects and/or renewals of existing contracts
  • Contracts renewal and governance implemented (audit trail of signed copies of legal agreements)

 

Relationship Management

  • Internal – build relationships with the Company income streams to understand their business, offerings, clients, strategies and ensure a high level of understanding of their business to assist in generating revenue for these income streams
  • External – build relationships with prospects, partners,  Company’s account and key account stakeholders to secure recurring business across all income streams
  • Liaise with company’s account management stakeholders that are actively engaging and managing the expectations of the client base that are core contributors to the business unit’s income statement. Additional responsibilities include:
  • Provide business unit structure support that will create a leadership culture based on influence, trust relationships and clear directions.
  • Focus on relationship with the broader executive committee members
  • Focus on relationship with support services including HR, finance and business enablement
  • Focus on relationship with business unit team including business unit general managers and business unit operations managers
  • Focus on client relationship from a strategic and contractual perspective

 

Financial Management

In collaboration with business unit exec, develop and drive achievement of business unit budget with a top-line (revenue) focus. Responsibilities include:

  • In collaboration with exec ensure profitability of Company
  • Review monthly business unit forecasts and liaise and report on mitigation actions with execs regarding potential shortfalls/deficits per client account
  • Ensure final approval of rates to be presented in proposals from account management executive
  • Debtors management – invoices older than 60 days requires the input and assistance of the business unit executive to resolve
  • Responsible for the overall invoice management, rates, forecasts, and cash flow of the am business unit
  • Assist the business unit executive when preparing the budget
  • review rates to be presented in proposals
  • Monitor the invoice age-analysis reports that are prepared by the finance department and implement the relevant actions to ensure that the outstanding invoices are recovered
  • Ensure that the finance department is aware of any fixed billing schedules (if applicable)
  • Review the invoices prepared by the finance department to ensure that the information is accurately reflected
  • Submit the invoices through the relevant channels and/or systems to the authorised client recipients
  • Follow up with the relevant client stakeholders regarding the status of the invoices.
  • Prepare monthly Revenue Forecasts.

 

Competencies: 

  • Financial acumen (able to understand basics financial statements, cost management and performance indicators)
  • Strategic thinking (able to design and execute mid and long-term for the business)
  • Sales, negotiation and brand awareness insight (i.e. build and sell the Company brand)
  • Strategic thinker with “bigger picture” mindset
  • Interpersonal Management Skills (ability to build relationships and connect with individuals and a team, establishing trust and respect)
  • Professionalism
  • High levels of integrity, trust and loyalty
  • Confident, open and direct approach
  • Urgency and assertiveness
  • Ambitious and vigilant
  • Excellent communication skills
  • Structured and detail orientated
  • Strong administration skills
  • Sales and negotiation skills
  • Ability to work under pressure (regarding time & responsibility)
  • Entrepreneurial drive and insights