Senior ICT Administrator

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Job Summary:    

The role of Senior IT Administrator is a multifaceted engineering role which focusses on the implementation, management, decommission and protection of all technology assets at a group level, including but not limited to Network, Servers and Managed Systems, Cloud Platforms, End User Computing and security platforms.

The role further extends to escalations from and leader to the branch and campus technicians as is required for the day-to-day operations.

Insights into technology decisions and budgetary requirements will be required as directed by the ICT Manager in the execution of the role.

Generic Duties and Responsibilities:

  • Work closely with the ICT Manager and Technology Account Associate to ensure maximum staff and client satisfaction.
  • Updating of documents and tickets being worked on.
  • Working against strict deadlines as set out in class schedules, meetings, discussions, and events.
  • Demonstrates technical skills and product knowledge in all areas.
  • Assists in the implementation/execution of the company development plans as needed.
  • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Maintaining and developing relationships with colleagues in person and via Video calls and emails.
  • Representing the company at trade exhibitions, events and demonstrations if required.
  • Reviewing own performance, aiming to meet or exceed current work done.
  • Gaining a clear understanding of customers’ or colleagues’ needs and requirements.
  • Might be required to help at other campuses to ensure the campuses perform on an optimal level.
  • Be energetic and hardworking and should be able to communicate well with colleagues.

Experience:

  • 3-4 years in a technology support role (Junior – Mid)
  • 1-2 years proven experience in a Senior Role.
  • Basic project management experience is advantageous
  • Proven ability to achieve goals and deadlines.
  • Must also be willing to work on a flexible schedule.
  • Punctual on documentation
  • Proven administrative abilities

 

Qualifications:

  • Matric or Equivalent
  • Vendor / Industry certifications or qualifications in the network space, such as Ubiquiti, Fortinet, D-LINK, and cabling standards.
  • Vendor / Industry certifications or qualifications in the end user compute space, such as Microsoft 365, Dynamics 365, Mobile Device Management / BYOD management.
  • Vendor / Industry certifications or qualifications in the security space, such as Ubiquiti, Fortinet, Microsoft Azure IAM and Microsoft 365 MDM.
  • Vendor training / certifications on Access Management and CCTV installations and operations

Corporate Sales Consultant

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Job Summary:

  • Relationship building and maintaining;
  • Researching the market and related products;
  • Presenting the product or service in a structured professional way in face-to-face marketing.
  • Solution Selling
  • Generating new business leads and contacts

Duties and Responsibilities:

  • maintaining and developing relationships with existing customers in person and via telephone calls and emails;
  • cold calling to arrange meetings with potential customers to prospect for new enrolments;
  • responding to incoming email and phone inquiries;
  • acting as a contact between a company and its existing and potential customers;
  • negotiating the terms of an agreement and closing sales;
  • gathering market and customer information;
  • representing the company at trade exhibitions, events, and demonstrations;
  • challenging any objections with a view to getting the customer to buy;
  • advising on forthcoming product developments and discussing special promotions;
  • recording sales and order information and reporting to the direct campus manager/sales director and national sales manager, or entering figures into a computer system (CRM);
  • reviewing your own sales performance, aiming to meet or exceed targets;
  • gaining a clear understanding of customers’ needs and requirements;
  • making accurate, rapid cost calculations and providing customers with quotations;
  • attending team meetings and sharing best practice with colleagues.

 

Qualifications:

  • Bachelor’s Degree –
  • Sales and Marketing qualifications

 

Experience:

  • 3- 5 years sales and marketing experience
  • Strong understanding of customer and market dynamics and requirements.
  • Proven ability to achieve sales quotas.
  • Course consultant must also be willing to work on a flexible schedule (when required).

 

Competencies:

  • Basic reading,
  • Writing and arithmetic skills,
  • Exceptional negotiation and persuasion skills,
  • Effective written and verbal communication skills,
  • Marketing and sales skills,
  • Interpersonal skills,
  • Customer service skills,
  • Analytical skills,
  • Assertiveness,
  • Computer skills,
  • Consultative skills,
  • High energy level,
  • Flexibility/Adaptability,
  • Influencing skills,
  • Initiative,
  • Innovation/Creativity,
  • Learning ability,
  • Motivation,
  • Record keeping
  • Problem solving/Decision Making
  • Sensitivity
  • Tact
  • Team Skills
  • Technical Knowledge/Proficiency
  • Tenacity
  • Tolerance of stress