Salesforce Administrator

We are looking for a Salesforce Administrator to join our client in driving significance together at their Cape Town office.

Primary Duties and Responsibilities:

A Salesforce administrator’s role is to design, configure, test and analyse Salesforce solutions. This includes researching, designing, documenting, modifying and supporting new and/or existing Salesforce cloud platform instances. The administrator will also analyse and amend configuration or scripting errors in a timely and accurate fashion so as to provide status reports where required.

Required Qualifications:

• Diploma/Degree in the field of BCom Informatics or Computer Science or Information Technology.
• Salesforce Administrator Certification is required.
• Advanced Salesforce Administrator Certification will be advantageous.

Experience and Knowledge:

• 2-4 year related work experience as a Salesforce Administrator.
•  Working technical knowledge of the Salesforce platform and scripting languages, including JavaScript, Salesforce Apex, Salesforce Object Query Language, Salesforce Analytics Query Language.
• Experience working with web-based software applications, including Salesforce Sales Cloud, Service Cloud, Marketing Cloud.
• Hands on experience working in integrated development environments.
• Hands-on troubleshooting experience.
• Knowledge of applicable data privacy practices and laws.
• Strong understanding of database structures, theories, principles and practices.
• Experience with data processing flowcharting techniques.
• Understanding of the software development life cycle.
• Familiarity with Agile software development frameworks.
• Experience in the design, development, and implementation of software solutions, systems, or products.
• Exceptional analytical skills with the ability to apply them to systems issues.

Key Responsibilities:

• Ensure that Salesforce components meets business requirements and fulfils user requirements.
• Identify and resolve system issues.
• Assist other developers, analysts, and designers in conceptualising and configuring Salesforce instances.
• Assist in the preparation and documentation of solution requirements and specifications.
• Research and document best practice designs / configurations.
• Collaborate with Head of Disciplines to contribute to templates and ways of work for service offerings.
• Conduct research on emerging software products, languages, and standards in support of current/future project efforts.
• Recommend, schedule, and perform data structure or configuration improvements.
• Run and monitor performance tests on new and existing Salesforce instances for the purposes of correcting errors, isolating areas for improvement, and general fault-finding.
• Administer critical analysis of test results and deliver solutions to problem areas.
• Generate statistics and prepare and write reports for management and/or team members on the status of the administration process.
• Assist in the development and maintenance of user manuals and guidelines.
• Install or configure Salesforce products for end users as required.
• Write programming scripts to enhance functionality and/or appearance of related applications as necessary.
• Remove code script from related applications as necessary.
• Liaise with other administrators, architects, and platform consultants to assist in resolving problems.
• Prepare and deliver activity reports.

Competencies: 

•  Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
•  Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Excellent communication skills: Ability to engage with C-level stakeholders, both verbal and non-verbal and communicate a deep understanding of the business and a broad knowledge of technology and applications.
• Technical Literacy: Possess a high level of technical literacy, which helps them determine how a software solution fits into an organization’s current structure and assists in the development of specifications and requirements.
• Analytical Assessment: A high level of analysis to examine current systems and determine overall project needs and scope.