AI Enablement Coach

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We are looking for an experienced AI Enablement Coach to help employees use Copilot Chat and Microsoft 365 Copilot effectively, practically and responsibly within the workplace.

The role will focus on coaching, user adoption, practical AI use cases, prompt development and helping teams integrate AI into everyday processes while maintaining appropriate privacy, security and human-review standards.

Key Responsibilities
• Provide one-to-one coaching, small-group sessions and practical AI bootcamps
• Work through identified AI opportunities and translate them into practical use cases
• Turn operational challenges into safe, prompt-led workflows
• Help staff develop, test and refine reusable prompts
• Support document comparison, reporting, summarisation, data analysis, exception identification and meeting preparation
• Create reusable prompt templates, quick guides and worked examples
• Reinforce verification, privacy, information-security and human-review requirements
• Track participation, adoption, completed use cases, time saved and lessons learned
• Analyse current procedures to identify additional AI opportunities
• Refer requirements involving integrations, production automation or new technical solutions to GT AI or Group IT

Requirements
• Strong hands-on experience with Copilot Chat and Microsoft 365 Copilot
• Experience enabling and supporting users of deployed AI solutions
• Strong understanding of Microsoft 365 tools and workflows
• Experience with prompt development, practical AI use cases and workflow improvement
• Experience creating training material, guides and reusable prompt resources
• Knowledge of responsible AI, privacy, information security and human-review requirements
• Financial Services or regulated-operations experience advantageous

Key Competencies
• Strong coaching, facilitation and presentation skills
• Excellent communication and user-engagement ability
• Strong change-adoption skills
• Ability to explain AI concepts in a clear and practical way
• Strong analytical and problem-solving skills
• Ability to translate operational challenges into practical solutions
• Strong planning and organisational skills
• Ability to work independently and collaborate with both business and technical teams

 

Senior Test Analyst

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We are looking for an experienced Senior Test Analyst to support key programme deliverables within a complex banking and payments environment.

The role will focus on test strategy, end-to-end testing, UAT, defect management, participant certification and ensuring that all testing activities meet programme, quality and governance requirements.

Key Responsibilities

  • Develop and maintain test strategies, plans, schedules, entry and exit criteria, and testing governance processes
  • Review business requirements, technical documentation, APIs and interfaces to identify test scenarios and coverage requirements
  • Develop and maintain test cases, scripts, test data requirements and traceability matrices
  • Coordinate and execute functional, integration, end-to-end, regression, certification and conformance testing
  • Manage defects from identification and logging through to retesting and closures
  • Coordinate testing across participant systems, vendor platforms, sandbox environments and external interfaces
  • Support UAT preparation, execution, reporting, validation and sign-off
  • Support participant certification, readiness assessments and evidence management
  • Coordinate test environments, data availability, onboarding, endpoint validation and access requirements
  • Identify testing risks, dependencies and issues and recommend practical mitigation strategies
  • Work closely with business stakeholders, developers, architects, vendors, participant banks and programme teams
  • Ensure testing artefacts and evidence meet governance, quality and industry requirements

Requirements

  • 7–10 years’ experience in Software Testing and Quality Assurance
  • Experience working within Agile, Scrum and Waterfall environments
  • Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Information Systems or a related field
  • ISTQB or equivalent software-testing certification advantageous
  • Minimum 5 years’ experience within Banking, Payments, Fintech, Financial Services or Payment-Scheme environments.

Strong experience in:

  • Functional testing
  • System integration testing
  • UAT
  • End-to-end testing
  • Regression testing
  • Certification and conformance testing
  • Experience with API testing, web services, message-based integrations and data validation.
  • Experience working with multiple vendors and cross-functional teams.
  • Experience within regulated financial-services environments.
  • Strong knowledge of defect management, test governance and audit-evidence practices

Technical Skills

  • Jira
  • Confluence
  • Microsoft Office
  • SharePoint
  • Test-management and defect-tracking tools
  • Postman, Swagger or equivalent API testing tools
  • SQL
  • Data reconciliation and validation
  • Experience with Payment Switching, Real-Time Payments, Interoperable Payment Ecosystems and Certification Testing advantageous

Key Competencies

  • Strong communication and stakeholder-management skills
  • Excellent analytical and problem-solving ability
  • Strong planning and organisational skills
  • High attention to detail
  • Ability to manage multiple priorities and deadlines
  • Ability to work effectively under pressure
  • Strong coordination skills across multiple teams and workstreams.